FAQ

Hey there, curious minds and skincare enthusiasts! 

Ready to dive into the snail-y depths of our little world here at Soo? 

We've gathered some of the most buzzed-about questions that have been crawling around and are all set to unveil the secrets behind our slimy (in a good way!) skincare line. 

So, grab a cup of your favorite tea, get comfy, and let's unravel these mysteries together with a dash of fun and a whole lot of skincare love!

1. Is Soo Snail Mucin really Korean?

Okay, let’s be totally transparent here: While not all of our products roll out of factories in the Land of the Morning Calm, we do source some of our star ingredients right from the heart of Korea. 

This way, we capture the soul of authentic Korean skincare practices, ensuring that each product is steeped in traditional goodness.

But why not make everything in Korea, you ask? 

Well, it's all about striking that perfect balance. 

By doing the work of actually crafting our formulas in the US, we tap into the best of both worlds – maintaining the high standards of cutting-edge Korean quality while keeping our prices friendlier than a morning smile. It’s a win-win!

And our formulations aren’t just whipped up in a lab. They're the result of an ongoing tango between tradition and innovation. We collaborate with Korean skincare wizards – the real deal – ensuring that every drop of Soo Snail goodness echoes centuries-old beauty secrets fused with modern-day skincare science.

Now, let’s chat about that Korean connection. When we say our ingredients are inspired by Korean skincare philosophies, we're talking about a deep reverence for natural, skin-loving components, and a commitment to gentle yet effective skincare. We’re all about embracing the holistic approach that Korean beauty is celebrated for – think skin harmony and balance, not just quick fixes.

So, while you might not find “Made in Korea” stamped on every Soo Snail Mucin bottle, rest assured, the spirit of K-beauty is alive and kicking in everything we do. We’re like your skincare pen pal, bringing you all the juicy beauty secrets from Korea, mixed with a little local magic to keep things exciting.

2. Is your serum actually 97.5% snail mucin?

We get it — this industry-standard terminology can be confusing! 

To be clear, we don't mean that the product is literally 97.5% snail mucin. A product that was 97.5% snail mucin would feel a bit... weird. And very, very slimy. Plus, it would leave no room for the other powerhouse ingredients which make our snail mucin serums and creams so effective.

This percentage refers to the purity of what's called the "snail secretion filtrate" - or in plain English, the purified snail mucin. 

Now, because we're a classy company, we won't directly mention the name of any popular competitors who use a lower purity than ours. But we will quietly whisper that 97.5% is purer than most other K-beauty brands out there. 

3. How does Soo comply with US and international skincare regulations?

Navigating the world of skincare regulations can feel like trying to solve a Rubik’s Cube blindfolded, right? 

But don’t worry, we’ve got it down to an art. Complying with US and international skincare regulations is a bit like our skincare philosophy – detailed, thorough, and always keeping you in mind.

First up, let’s talk about quality control – it’s like the secret sauce in our recipe for success. Every product that leaves our place is like a well-prepared dish, checked and double-checked for perfection. We stick to super strict quality standards that align with both US and international rules. Think of it as our skincare pledge – a promise to deliver products that are not just amazing but also safe and reliable.

Now, the testing phase – this is where the magic really happens. Our products go through a series of rigorous tests (and no, we’re not talking about a pop quiz on skincare trivia). We’re talking comprehensive, no-stone-left-unturned testing. From ensuring that our formulations are gentle on your skin to making sure that they live up to their promises, we take this part seriously.

Certification processes? We make sure each product meets all those complex legal and safety requirements that make our legal team lose sleep. Why? Because your trust is everything to us. When you pick up a bottle of our snail serum, you’re not just picking up a skincare product; you’re picking up peace of mind.

But hey, it’s not all science and regulations. At the heart of it, we’re about creating high-quality, trustworthy skincare solutions that make you look and feel fantastic. We like to think it's like having a best friend in the skincare world – reliable, honest, and always looking out for you.

4. Why is snail mucin such a big deal?

Ever wonder why snail mucin is the skincare equivalent of a standing ovation? Let's break it down and get to the gooey, glorious details. Snail mucin is not just a trend; it's a skincare superstar, and for good reason!

Think of snail mucin as the Swiss Army knife of skincare ingredients. It's loaded with a cocktail of skin-loving goodies like glycoproteins, hyaluronic acid, and glycolic acid. Each of these brings something special to the table:

• Glycoproteins: These are like the personal trainers for your skin. They get down to business, helping with skin repair and rejuvenation. Got skin damage? Glycoproteins to the rescue!
  
  
• Hyaluronic Acid: This is your skin's hydration hero. Imagine giving your skin a big, tall glass of water – that's hyaluronic acid for you. It locks in moisture, leaving your skin looking plump, dewy, and oh-so-fresh.
  
  
• Glycolic Acid: The gentle exfoliator in the mix. It softly nudges away dead skin cells, revealing that bright, glowing complexion underneath. It's like your skin's own little renovation project.

But wait, there's more! Snail mucin is a champion at improving skin elasticity. Think of it as yoga for your skin – it helps keep things supple, bouncy, and resilient. And those annoying fine lines and wrinkles? Snail mucin works to smooth them out, giving you that coveted youthful look.

Plus, it's all about radiance. With snail mucin in your skincare routine, you're not just taking care of your skin's needs; you're giving it a glow-up. You know that fresh, luminous complexion that lights up a room? That's the snail mucin effect!

So, why is snail mucin a big deal? Because it's an all-in-one package. Hydration, repair, rejuvenation, elasticity, and radiance – it's got you covered. It's like having a full skincare team in one ingredient, working overtime to keep your skin at its best.

5. Is Soo an environmentally friendly brand?

Let's talk green – and no, we're not just discussing the color of your favorite smoothie. Or our snail serum, for that matter.

At Soo Snail Mucin, being environmentally friendly is kind of like our middle name. We're all about loving your skin and the planet, like sending a big hug to Mother Earth with every product we create.

First off, let's chat about our star player, our Korean Snail Serum. This little bottle of wonder is not just a skin-savior; it's a testament to our eco-friendly commitment. It's 97% naturally derived and 35% organic – and we're not playing fast and loose with those terms. We mean truly natural and honestly organic, without any sneaky business. Plus, it's sulfate-free and paraben-free, because we believe that what you leave out of a product is just as important as what you put in.

Now, on to our sourcing and manufacturing – it’s like the backstage of a Broadway show, but for skincare. We go the extra mile to make sure our processes are sustainable. Our snail mucin, for example, is collected in the kindest way possible. Imagine snails having a little spa day on mesh nets, leaving their precious mucin behind without any harm – that’s how we do it. Cruelty-free and guilt-free, just how we like it.

But we’re not done yet! Reducing our carbon footprint isn’t just a fancy phrase we throw around; it's a real goal. We’re constantly looking for ways to make our production and delivery processes more earth-friendly. To circle back to an earlier question, that’s one of the reasons we actually put our serum together in the US (and bring down our carbon footprint by a country mile in the process). This means less waste, more smiles, and a happier planet.

And let's not forget about packaging. We’re big fans of eco-friendly materials. Every time you unbox a Soo product, you can feel good knowing that the packaging isn't just pretty; it’s also kind to the planet.

So, is Soo an environmentally friendly brand? You bet! We're like that friend who recycles, composts, and loves a good plant-based meal. We take care of your skin while taking care of the Earth, proving that beauty and sustainability can be best buddies.

6. Are snails harmed in the making of your products?

Now, we know what you're thinking – "Are these cute little garden dwellers okay in the making of my skincare favorites?" 

The answer is a resounding, heartwarming “Yes!” We’re all about love and care, not just for your skin but for our tiny, slimy friends too.

In our mucin harvesting process, think of the snails as tiny guests at a 5-star resort. They roam freely over specially designed mesh nets, chilling out and doing their thing – no rush, no pressure. As they meander, they leave behind their precious mucin (kind of like a thank you note), which we then collect. This method is completely cruelty-free, which means no stress or harm comes to the snails. It’s like a little snail party, and mucin collection is just a byproduct of their good time.

Our ethical approach goes beyond just being cruelty-free. It's about respect and kindness. We believe that the well-being of these little creatures is paramount, and their comfort is always top of mind. We’re like the snail whisperers, making sure their environment is as snail-friendly as possible.

Now, you might be wondering, "Why all this fuss about snails?" Well, it's simple. We believe that the quality and integrity of our mucin are directly linked to the well-being of the snails. In addition to ensuring cruelty-free skincare, happy snails mean high-quality mucin, which in turn means fabulous products for your skin. It's a full-circle moment where everybody wins – you get amazing skincare, and the snails get to live their best life.

So, rest assured, when you use a Soo Snail Mucin product, you're not just taking care of your skin; you're also supporting a brand that takes animal welfare seriously. It's skincare with a conscience, and isn't that the best kind of skincare?

And that’s a wrap, folks! We hope you had as much fun exploring these answers as we did writing them.

Remember, in the world of skincare, there’s always more to learn, and we’re here to keep things as smooth and delightful as a good bottle of snail serum. 

So, keep glowing, stay curious, and never hesitate to reach out if you've got more questions. 

Stay snazzy, stay soothed, and most importantly, stay you! 🐌💖